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Published 21.06.2015 | Author : admin | Category : Things Guys Love

You must have JavaScript enabled in your browser to utilize the functionality of this website. These high quality, editable pre-designed powerpoint slides have been carefully created by our professional team to help you impress your audience.
Slideshare uses cookies to improve functionality and performance, and to provide you with relevant advertising. Quality Customer Relationship Management Powerpoint Slides are available to help make sure it goes smoothly. The book views customer relationship management as the core business strategy that integrates internal processes and functions, and external networks, to create and deliver value to targeted customers at a profit.


Each and every property of any slide - color, size, shading etc can be modified to build an effective powerpoint presentation. Customer relationship management is grounded on high quality customer data and enabled by information technology. The book is a comprehensive and fully developed textbook on customer relationship management . Although, it shows the roles of customer data and information technology in enabling customer relationship management implementation, it does not accept that customer relationship management is just about IT. Rather it is about an IT- and data-enabled approach to customer acquisition, customer retention and customer development.Because customer relationship management is a core business strategy the book demonstrates how it has influence across the entire business, in areas such as strategic, marketing, operations, human resource, and IT management.


Customer relationship management 's influence also extends beyond the company to touch on partner and supplier relationships.



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